Shipping Policy

Effective Date: 15th August 2026

At MITRA Cosmeceuticals, we are committed to processing and dispatching your orders promptly to ensure your clinic receives the products it needs as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been received and cleared.

Orders are prepared and dispatched during normal business hours, Monday to Friday, excluding public holidays.

During busy periods, product launches or promotional events, dispatch times may be slightly extended. If a significant delay is expected, we will contact you using the details provided with your order. Any backorder items will be sent once back in stock at no additional charge to the client.

Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information where available.

Shipping Within Australia

MITRA Cosmeceuticals currently delivers to all Australian states and territories.

Shipping rates are calculated at checkout based on your delivery location and the shipping method selected. From time to time, we may offer promotional freight rates or free shipping offers at our discretion.

Estimated delivery times after dispatch are generally:

Delivery Area Estimated Delivery Time Metropolitan Areas 5-10 Business Days Standard

Metropolitan Areas 2-5 Business Days Express

Regional & Rural Areas 3–10 Business Days

Delivery timeframes are estimates only and may vary depending on your location and the performance of the freight carrier.

International Shipping

MITRA Cosmeceuticals currently supplies customers within Australia only.

We do not presently offer international shipping.

Delivery Responsibility

Ownership and responsibility for products transfers to the purchasing clinic once delivery has been completed.

We recommend inspecting your order immediately upon arrival.

If your shipment has been damaged during transit, contains incorrect items, or any products are missing, please notify us within 7 days of delivery so we can investigate the matter promptly.

To assist with your claim, please provide:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the affected product(s)
  • Batch numbers where applicable

Claims submitted outside this timeframe may not be eligible for replacement or credit.

Returns & Refunds

Returns, exchanges and refunds are managed in accordance with the MITRA Cosmeceuticals Returns & Refund Policy.

Products approved for return must generally be:

  • Unopened
  • Unused
  • In their original saleable condition
  • Returned only after receiving written approval from MITRA Cosmeceuticals

Please refer to our Returns & Refund Policy for complete information regarding eligibility and return procedures.

Delivery Delays

While every effort is made to dispatch and deliver orders within the estimated timeframes, delivery may occasionally be delayed due to circumstances beyond our reasonable control.

These may include:

  • Freight carrier delays
  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Industrial action
  • Supply chain disruptions
  • Other unforeseen events affecting transportation

MITRA Cosmeceuticals cannot guarantee delivery dates and is not liable for delays caused by third-party freight providers. However, we will always work with our delivery partners to assist in locating and resolving delayed shipments wherever possible.

Contact Us

If you have any questions regarding shipping, deliveries or your order, please contact our Customer Care team.

MITRA Cosmeceuticals

Email: contact@mitracosmeceuticals.com.au

Phone: 1300 88 68 54

Business Address: Level 6, 275 Alfred Street North Sydney NSW 2060 by appointment only.

Contact Us