Privacy Policy

Effective Date: 15th August 2026

MITRA Cosmeceuticals ("MITRA", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, or interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, would like to access the personal information we hold about you, or wish to make a privacy enquiry, please contact us.

MITRA Cosmeceuticals

Email: contact@mitracosmeceuticals.com.au

Address: Level 6, 275 Alfred Street North Sydney NSW 2060

Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information.

Information You Provide

When you create an account, place an order or contact us, we may collect:

Full name
Clinic or business name
Billing and delivery addresses
Email address
Telephone number
Payment details (processed securely through our payment providers)
Order history
Any information you provide when contacting our Customer Care team

Information Collected Automatically

When you visit our website, certain information is collected automatically to help improve your browsing experience and maintain website security.

This may include:

IP address
Browser type and version
Device information
Operating system
Pages visited
Search activity
Website usage data
Cookies and similar tracking technologies

This information helps us understand how visitors use our website, improve functionality and enhance your overall experience.

How We Use Your Information

We collect personal information only where it is reasonably necessary to operate our business and provide our services.

Your information may be used to:

Process and fulfil orders
Deliver products and provide shipping updates
Process payments securely
Respond to enquiries and provide customer support
Verify clinic accounts and professional eligibility where required
Improve our products, website and customer experience
Detect fraudulent or unauthorised activity
Comply with legal and regulatory obligations
Send product updates, educational content, promotional offers or other communications where you have consented to receive them

You may unsubscribe from marketing communications at any time.

Sharing Your Information

We do not sell your personal information.

We may share your information with carefully selected third-party service providers where necessary to operate our business, including:

Shopify (our ecommerce platform)
Payment processing providers
Shipping and courier companies
Website hosting providers
Analytics providers
Marketing and email communication platforms
Professional advisers where required by law

These providers are only given access to the information necessary to perform their services and are required to protect your information appropriately.

We may also disclose information where required by Australian law or where necessary to protect our legal rights.

Marketing & Analytics

To improve your experience and better understand how our website is used, we may use analytics and advertising technologies including Google Analytics and similar services.

These technologies may collect information about how you interact with our website and may be used to display relevant advertising on other websites.

Where required by law, you will be given the opportunity to manage your cookie preferences.

Cookies

Our website uses cookies and similar technologies to improve functionality and personalise your browsing experience.

Cookies help us:

Remember your preferences
Keep you logged into your account
Measure website performance
Improve website functionality
Analyse visitor behaviour
Deliver relevant marketing content

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We take reasonable administrative, technical and physical measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

While no online system can guarantee complete security, we continually review our security practices to help safeguard the information we hold.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

When information is no longer required, it is securely deleted or de-identified where appropriate.

Your Privacy Rights

Subject to Australian privacy laws, you may request to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information where appropriate
Withdraw consent to marketing communications
Lodge a complaint regarding the handling of your personal information

To exercise any of these rights, please contact us using the details provided above.

Third-Party Websites

Our website may contain links to third-party websites or services. MITRA Cosmeceuticals is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or website functionality.

The latest version will always be available on our website and will take effect immediately upon publication.

Contact

If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:

MITRA Cosmeceuticals

Email: contact@mitracosmeceuticals.com.au

Address: Level 6, 275 Alfred Street North Sydney NSW 2060